Beauty Flex is the authorised Bitmoji distributor in India, and installation, software setup, hands-on training and backend cloud support are part of what we supply. What follows is what to pin down in writing regardless of who you buy from.
The hardware warranty
A period is not cover. Get the parts list:
- Covered parts, by name — ask specifically about the camera module and the light source assembly
- Excluded parts, by name
- The micro-inspection probe — covered, excluded, or separate terms?
- The screen — on a system with a separate 20.5″ display, ask explicitly
- Is labour covered as well as parts?
- Who pays freight, in each direction?
- What voids it?
- Which legal entity provides it, and does it match your invoice?
Software and cloud — the part nobody quotes
These systems run cloud storage, client files and a backstage management layer. That is genuinely useful and it is also a dependency, so settle it up front:
- Is the software licence one-time, or a subscription?
- Is cloud storage included, and for how long?
- How long are software updates provided, and at what cost afterwards?
- Does the machine keep working if a fee lapses?
- Can it operate without an internet connection, and what is lost if the connection drops mid-consultation?
- Can you export scans and reports in bulk, in a standard format?
- If the model is discontinued, can you still open past reports?
Remote diagnostics: a real advantage here
Because these machines are connected, a class of problem can be fixed without shipping anything:
- Serial number tracking and remote troubleshooting through the backstage system — technical issues identified and resolved remotely.
- Backend cloud support keeping the device connected and updated.
- Dedicated WhatsApp support with video-guided troubleshooting and part guidance.
- Multi-device management from one backstage, if you run several units.
That materially reduces downtime compared with a treatment machine, where a fault usually means a courier. Worth asking any supplier whether they actually offer it, or whether “support” means a phone call.
Training, parts and after the warranty
- Training: installation, software configuration and hands-on staff training by our team, with educational materials and operation videos. Operational training is included; academic training can be arranged at extra charge. Ask what training a new staff member costs next year.
- Spare parts: lifetime availability, parts chargeable and orderable from our website.
- Repairs: in-warranty repairs free; post-warranty paid repair with the machine couriered to us.
- Limit: support and service cover machines bought from Beauty Flex or our authorised distributors. We do not service third-party machines.
Ask where the machine is physically repaired, the typical turnaround, and whether common parts are held in India. Those three answers are your downtime estimate.
Frequently Asked Questions
What warranty comes with an AI analyser from Beauty Flex?
Terms vary by product. The A5 is listed with a 1-year warranty against manufacturing defects. For any other model, ask us for the written warranty document for that exact model before payment - we would rather you held us to the document than to a number on a page.
Is cloud storage included?
The T3 documents a full software licence with cloud data storage, client file management and backstage analytics included. Confirm the arrangement for your specific model, including how long cloud access lasts and whether it is chargeable later.
Can problems be fixed without sending the machine away?
Often, yes. Serial number tracking and remote troubleshooting through the backstage system means many technical issues are resolved remotely, plus dedicated WhatsApp support with video-guided troubleshooting.
Is training included?
Installation, software setup and hands-on staff training are handled by our team, with educational materials and operation videos. Operational training is included; academic training can be arranged at extra charge.