Beauty Flex is the authorised Bitmoji distributor in India, and installation, software setup, staff training and backend cloud support are part of what we supply. Below: what our warranty covers, what happens after it, and what to pin down in writing with any supplier.
Our warranty, and what happens after it
| What you get | |
|---|---|
| First 7 days | Replacement in case of manufacturing defects. Machines are not returnable. |
| First 12 months | Warranty against manufacturing and hardware defects. In-warranty repairs are free. |
| After 12 months | Post-warranty service and support for every analyser bought from Beauty Flex. If a problem comes up, we resolve it; repairs and parts are chargeable. |
| Throughout | Remote diagnostics, WhatsApp and video-call troubleshooting, backend cloud support. |
| Not covered | Auxiliary products such as the handheld dermascope (no warranty, not repairable), and machines bought from third parties — we only service devices bought from Beauty Flex or our authorised distributors. |
The hardware warranty
A period is not cover. Get the parts list:
- Covered parts, by name — ask specifically about the camera module and the light source assembly
- Excluded parts, by name
- The micro-inspection probe — covered, excluded, or separate terms?
- The screen — on a system with a separate 20.5″ display, ask explicitly
- Is labour covered as well as parts?
- Who pays freight, in each direction?
- What voids it?
- Which legal entity provides it, and does it match your invoice?
Software and cloud — the part nobody quotes
These systems run cloud storage, client files and a backstage management layer. That is genuinely useful and it is also a dependency, so settle it up front:
- Is the software licence one-time, or a subscription?
- Is cloud storage included, and for how long?
- How long are software updates provided, and at what cost afterwards?
- Does the machine keep working if a fee lapses?
- Can it operate without an internet connection, and what is lost if the connection drops mid-consultation?
- Can you export scans and reports in bulk, in a standard format?
- If the model is discontinued, can you still open past reports?
Remote diagnostics: a real advantage here
Because these machines are connected, a class of problem can be fixed without shipping anything:
- Serial number tracking and remote troubleshooting through the backstage system — technical issues identified and resolved remotely.
- Backend cloud support keeping the device connected and updated.
- Dedicated WhatsApp support with video-guided troubleshooting and part guidance.
- Multi-device management from one backstage, if you run several units.
That materially reduces downtime compared with a treatment machine, where a fault usually means a courier. Worth asking any supplier whether they actually offer it, or whether “support” means a phone call.
Training, parts and after the warranty
- Training: installation, software configuration and staff training by our team, with educational materials and operation videos. Operational training is included; academic training can be arranged at extra charge. Ask what training a new staff member costs next year.
- Spare parts: parts are chargeable and orderable from our website.
- Repairs: free within the 12-month warranty; after it, we keep servicing and supporting the machine, with repairs chargeable and the machine couriered to us.
- Limit: support and service cover machines bought from Beauty Flex or our authorised distributors. We do not service third-party machines.
Ask where the machine is physically repaired, the typical turnaround, and whether common parts are held in India. Those three answers are your downtime estimate.
Frequently Asked Questions
What warranty comes with an AI analyser from Beauty Flex?
12 months against manufacturing and hardware defects. In-warranty repairs are free.
Can I return a machine?
No - machines are not returnable. If a machine has a manufacturing defect, it is replaced within 7 days. Delivery is free across India.
What happens if I face a problem after the warranty?
Every analyser bought from Beauty Flex stays eligible for post-warranty service and support. Tell us the problem and we will resolve it for you; post-warranty repairs and parts are chargeable.
Is cloud storage included?
The T3 documents a full software licence with cloud data storage, client file management and backstage analytics included. Confirm the arrangement for your specific model, including how long cloud access lasts and whether it is chargeable later.
Can problems be fixed without sending the machine away?
Often, yes. Serial number tracking and remote troubleshooting through the backstage system means many technical issues are resolved remotely, plus dedicated WhatsApp support with video-guided troubleshooting.
Is training included?
Installation, software setup and staff training are handled by our team, with educational materials and operation videos. Operational training is included; academic training can be arranged at extra charge.